“We have very good news”, said the tech rep over the phone.

“Great, it’s about time I got some good news regarding a computer,” I thought.  Lately it seemed like the tech gods had been conspiring against me.

“The good news is that the repair will be completely covered under the manufacturer’s warranty.  Of course due to the extensive problems, we will have to send it back to the factory.  If things go well, we expect the repair to take approximately ten business days.  With 2 days shipping each way, you should expect a call from us in about 14 business days.” Continue reading →